yoya9 Terms and Conditions – Bangladesh Players

1. Introduction

Welcome to yoya9. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "User", "you") and yoya9 ("yoya9", "we", "us", "our"), the operator of the online gaming platform accessible at yoya9.net. By creating an account, making a deposit, or using any part of the yoya9 platform, you confirm that you have read, understood, and agreed to these Terms in full.

These Terms apply to all players using yoya9 from Bangladesh and any other jurisdiction where access to yoya9 is not prohibited by local law. If you do not agree with any part of these Terms, you must not use the yoya9 platform.

2. Eligibility

To register and use yoya9, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate accounts are not permitted.
• You must not be accessing yoya9 from a jurisdiction where online gaming is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a yoya9 employee or contractor.
• You must not have been previously excluded or banned from the yoya9 platform.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

yoya9 reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, yoya9 may suspend or permanently close your account and withhold any pending withdrawals pending investigation.

3. Account Registration

Each player is permitted to hold exactly one account on yoya9. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held within them.

When registering on yoya9, you agree to provide accurate, complete, and current information. This includes your real name, date of birth, and a valid contact method. You are responsible for keeping your account information up to date. If your contact details change, update them in your account settings promptly.

• You are solely responsible for maintaining the confidentiality of your yoya9 login credentials.
• You must not share your account with any other person or allow any other person to use your account.
• If you suspect unauthorised access to your account, contact yoya9 support at [email protected] immediately.
• yoya9 is not liable for losses resulting from unauthorised account access where you have failed to keep your credentials secure.

4. Deposits and Withdrawals

yoya9 supports deposits and withdrawals via bKash, Nagad, and Rocket — the three major mobile financial services available to Bangladesh players. All transactions on yoya9 are processed in Bangladeshi Taka (BDT).

Deposits: Deposits are credited to your yoya9 wallet balance instantly upon confirmation from your payment provider. yoya9 does not charge any fees on deposits. Minimum and maximum deposit amounts may apply and are displayed at the time of transaction.

Withdrawals: Withdrawals are processed to the same payment method used for your most recent deposit. For verified accounts, yoya9 targets a processing time of under 30 minutes. Unverified accounts may experience delays while identity checks are completed. yoya9 does not charge withdrawal fees.

• Withdrawals can only be made to a payment method registered in your own name.
• yoya9 reserves the right to request additional verification before processing any withdrawal.
• Funds deposited on yoya9 may only be used for gaming purposes on the yoya9 platform.
• Depositing funds and immediately withdrawing without placing any bets may be treated as suspicious activity and investigated accordingly.
• yoya9 is not responsible for delays caused by your payment provider after funds have been dispatched from the yoya9 system.

5. Bonuses and Promotions

yoya9 may offer bonuses, free spins, cashback, or other promotional incentives to players from time to time. All bonuses are subject to specific terms that will be communicated at the time the bonus is offered. The following general rules apply to all yoya9 bonuses unless otherwise stated:

• Bonuses are available to eligible players only. yoya9 determines eligibility at its sole discretion.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise.
• Bonus funds are separate from real money funds. Bonus funds must meet any applicable wagering requirements before they can be withdrawn.
• Wagering requirements, game restrictions, time limits, and minimum odds conditions will be specified in the individual bonus terms.
• yoya9 reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice if abuse or misuse is suspected.
• Attempting to exploit bonuses through coordinated play, arbitrage, or any other method constitutes bonus abuse and will result in account suspension.

6. Gameplay Rules

All games available on yoya9 are provided by licensed third-party game developers, primarily Pragmatic Play. Each game operates using certified Random Number Generator (RNG) technology. The published Return to Player (RTP) figures for each game reflect the theoretical long-term payout percentage as certified by the game developer and independent testing laboratories.

• Game outcomes on yoya9 are determined entirely by the RNG. yoya9 does not influence, modify, or manipulate game outcomes in any way.
• In the event of a technical fault during a game round, the round will be voided and your stake returned to your wallet balance.
• If a game displays an incorrect payout due to a software error, yoya9 reserves the right to correct the error and adjust your balance accordingly.
• Players are responsible for ensuring they understand the rules of each game before placing bets. Game rules are accessible within each game interface.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.
• yoya9 reserves the right to void bets placed in error or as a result of a technical malfunction.

7. Responsible Gaming

yoya9 is committed to promoting responsible gaming among all players. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or personal harm. yoya9 provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the yoya9 platform at any time.
• Reality Checks: Enable periodic reminders showing your session duration and net gaming activity.

If you believe your gaming is becoming problematic, please visit our Responsible Gaming page for detailed guidance and support resources. You can also contact our support team at [email protected] to request account restrictions immediately.

8. Prohibited Conduct

The following activities are strictly prohibited on the yoya9 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating multiple accounts or using another person's account.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, scripts, or any other tool to interact with the yoya9 platform.
• Attempting to exploit software bugs, errors, or vulnerabilities in any yoya9 game or system.
• Colluding with other players to gain an unfair advantage.
• Using the yoya9 platform for money laundering or any other illegal financial activity.
• Engaging in chargebacks or payment disputes after making deposits on yoya9.
• Threatening, harassing, or abusing yoya9 staff or other players.
• Accessing yoya9 from a jurisdiction where online gaming is prohibited by law.

yoya9 monitors all accounts for suspicious activity. If prohibited conduct is detected, yoya9 reserves the right to suspend the account, withhold funds pending investigation, and share relevant information with law enforcement or regulatory bodies where required.

9. Privacy and Data

yoya9 collects and processes personal data in accordance with our Privacy Policy. By registering on yoya9, you consent to the collection, storage, and processing of your personal data as described in that policy. Key points include:

• yoya9 collects personal data necessary for account registration, identity verification, payment processing, and customer support.
• yoya9 does not sell your personal data to third parties.
• Your data is stored securely using 256-bit SSL encryption and industry-standard security practices.
• yoya9 may share data with payment processors and identity verification providers strictly for the purpose of operating the platform.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

10. Limitation of Liability

To the fullest extent permitted by applicable law, yoya9 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the yoya9 platform, including but not limited to:

• Loss of funds resulting from gaming activity on yoya9.
• Interruptions to service caused by technical faults, maintenance, or circumstances beyond yoya9's control.
• Losses resulting from unauthorised access to your account where you have failed to maintain the security of your credentials.
• Delays in payment processing caused by third-party payment providers.
• Any reliance on information published on the yoya9 platform that subsequently proves to be inaccurate.

yoya9's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

11. Account Termination

You may close your yoya9 account at any time by contacting [email protected]. Upon closure, any real money balance remaining in your account will be returned to your registered payment method, subject to identity verification and the absence of any outstanding bonus wagering requirements.

yoya9 reserves the right to suspend or permanently close any account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete identity verification within a reasonable timeframe.
• Inactivity — accounts with no login activity for 12 consecutive months may be classified as dormant.
• A self-exclusion request submitted by the account holder.

12. Changes to These Terms

yoya9 reserves the right to update or modify these Terms at any time. When material changes are made, yoya9 will notify registered players via email or a prominent notice on the platform. The updated Terms will display a revised "Last Updated" date at the top of this page.

Your continued use of the yoya9 platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using yoya9 and may request account closure.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your yoya9 account, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Most queries resolved within 15 minutes

For responsible gaming support, self-exclusion requests, or account restriction queries, please visit our Responsible Gaming page or email us directly. We take all player welfare concerns seriously and will respond promptly.